Help & Support
Get assistance and support for using Rajaprana. Find answers to frequently asked questions and contact our support team easily.
How does the login system work?
Partners can securely log in to the system to easily access and manage their property through a dedicated dashboard.
Can I manage user access for my property?
Yes, you can create and manage multiple user accounts with controlled access permissions for your team.
What can I manage in the property management feature?
You can manage detailed property information including descriptions, tax settings, terms and conditions, and other essential details.
How does product management work?
You can manage all services you offer, including pricing, availability, inventory levels, and discounts.
Can I control product inventory based on time and date?
Yes, inventory can be managed regularly based on specific days and time slots to ensure accurate availability.
What is the product blackout feature?
The blackout feature allows you to close inventory or disable services from being sold on specific days or hours.
How can I manage reservations?
You can view, manage, and monitor all reservations directly from the dashboard in real time.
What is calendar management used for?
Calendar management helps you forecast availability and switch views based on daily scheduling and operational needs.
What types of reports are available?
You can access detailed reports including booking performance, customer country data, top treatments, top therapists, and overall sales reports.
How are customer reviews managed?
You can add and manage reviews submitted by guests to maintain transparency and improve service quality.
Can I manage my own payment gateway?
Yes, partners can independently set up and manage their preferred payment gateway within the system.
Is there a therapist commission management feature?
Yes, the system provides a therapist commission feature that allows you to set commission rules and track therapist earnings.
How can users explore products on Rajaprana?
Users can browse and explore a wide range of activities, spa, and wellness products directly through the Rajaprana website.
How can users check detailed product information?
Each product page provides complete details including descriptions, pricing, availability, and important service information.
Can users add products to a cart before booking?
Yes, users can add selected products to the cart to review their bookings before proceeding to checkout.
How does the checkout process work?
The checkout page allows users to complete their booking easily by reviewing order details and entering required information.
How is payment confirmation handled?
After payment is completed, users receive a simple and clear reservation confirmation for their booking.
What is the Recently Viewed feature?
The Recently Viewed feature helps users quickly revisit products they have previously viewed.
How does the recommendation feature work?
Rajaprana provides recommended products based on popular choices and user interests to enhance the browsing experience.
What is the New Property feature?
The New Property feature allows users to easily discover newly listed properties and services available on Rajaprana.
Where can users find testimonials?
Users can view testimonials from other customers to gain confidence and insights before making a booking.