Frequently Asked Question

Find answers to common questions about booking spa, wellness, and activity experiences on Rajaprana. Learn how to explore services, make reservations, and grow your business as a partner.

What is Rajaprana?

Rajaprana is an online travel agency (OTA) platform focused on activities, spa, wellness, and lifestyle experiences.

What is the main purpose of Rajaprana?

Rajaprana was created to provide a platform for local properties to sell their services online without being burdened by high transaction commissions.

What services or products are offered on Rajaprana?

Rajaprana supports various services including spa treatments, wellness experiences, gym services, and other activity-based offerings.

What makes Rajaprana different from other booking platforms?

Rajaprana combines modern technology, responsive customer support, and competitive pricing to create value for both users and partners.

What distinguishes Rajaprana from other OTAs in Bali?

Rajaprana strongly supports local properties, enabling them to offer more affordable prices to customers through a localized and fair approach.

Who can use Rajaprana?

Anyone can use Rajaprana to discover and purchase spa, wellness, and activity services at affordable prices.

Who can list services or products on Rajaprana?

Spa, wellness, and activity-based properties can list their services on Rajaprana by contacting our team at info@rajaprana.com.

Who is behind Rajaprana?

Rajaprana is supported by a professional team consisting of administrators, developers, customer support specialists, and digital marketing experts.

Who are the partners or vendors working with Rajaprana?

Vendors related to spa, wellness, and activity services are welcome to collaborate and list their products on Rajaprana.

How does Rajaprana help users find activities and wellness experiences?

Rajaprana is supported by marketing and digital marketing teams that help connect properties with the right customers.

How does Rajaprana maintain service quality and user experience?

Rajaprana is supported by a dedicated developer team and customer support to ensure a smooth and reliable experience for both users and partners.

How does Rajaprana support vendors in showcasing their products?

Rajaprana provides digital exposure and marketing support to help vendors reach a wider audience.

When was Rajaprana officially established?

Rajaprana is an innovation developed by the Booknpay team and has evolved into a modern OTA through continuous improvements.

When does Rajaprana accept new partners or service listings?

Rajaprana is open to accepting new partners and service listings at any time.

Where is Rajaprana based?

Rajaprana is based in Bali at Bali Synergy Hospitality Building, 3rd Floor, Istana Regency Shop L18, Denpasar, Bali, Indonesia.

Where can users find available activities and services?

Users can find available activities through the search feature or by visiting https://rajaprana.com/search.

Why should users choose Rajaprana?

Rajaprana offers a professional, reliable, and user-focused platform for booking spa, wellness, and activity services.

Why should vendors list their products on Rajaprana?

Rajaprana helps vendors reach a wider audience while maintaining fair pricing and strong promotional support.

Why does Rajaprana focus on spa, wellness, and activities in Bali?

Bali is a global destination for wellness and lifestyle experiences, and Rajaprana is dedicated to supporting high-quality local services.

What is product listing on Rajaprana?

Product listing on Rajaprana is the process of registering and presenting services professionally and attractively on the Rajaprana platform.

What types of services or products can be listed on Rajaprana?

Services such as spa treatments, gym services, cruises, and other activity-based experiences can be listed on Rajaprana.

Who can list products on Rajaprana?

All vendors that provide activity, spa, wellness, or related services and meet Rajaprana’s standards are eligible to list their products.

How can vendors register and start listing products on Rajaprana?

Vendors can contact the Rajaprana team via email at info@rajaprana.com to submit an inquiry regarding their listing request.

Is there a fee to list products on Rajaprana?

There is no upfront setup fee for listing products. Vendors only pay a transaction-based commission, with the rate agreed upon in a mutual contract.

What needs to be prepared by vendors before listing a product?

The Rajaprana team will provide a form for vendors to complete, after which the team can assist with setup or allow vendors to manage it independently.

How does Rajaprana help promote listed products?

Listed products are supported by professional marketing efforts to increase visibility and reach potential customers.

How does Rajaprana maintain product quality standards?

All listings are reviewed based on content quality, including photos, keywords, descriptions, and itineraries to ensure high-quality and competitive offerings.

Where will listed products be displayed?

Listed products will appear on the Rajaprana frontend and be publicly accessible to users.

Where can partners manage and monitor their listed products?

Partners will receive dashboard access to manage their products and view performance reports related to their listings.

Why is listing products on Rajaprana important for business growth?

Listing on Rajaprana helps local properties expand their reach, grow their business, and access a broader customer base.

Why is Rajaprana the right platform to showcase products and services?

Rajaprana is a supportive platform designed to help vendors grow through technology, marketing support, and fair business practices.

How does the login system work?

Partners can securely log in to the system to easily access and manage their property through a dedicated dashboard.

Can I manage user access for my property?

Yes, you can create and manage multiple user accounts with controlled access permissions for your team.

What can I manage in the property management feature?

You can manage detailed property information including descriptions, tax settings, terms and conditions, and other essential details.

How does product management work?

You can manage all services you offer, including pricing, availability, inventory levels, and discounts.

Can I control product inventory based on time and date?

Yes, inventory can be managed regularly based on specific days and time slots to ensure accurate availability.

What is the product blackout feature?

The blackout feature allows you to close inventory or disable services from being sold on specific days or hours.

How can I manage reservations?

You can view, manage, and monitor all reservations directly from the dashboard in real time.

What is calendar management used for?

Calendar management helps you forecast availability and switch views based on daily scheduling and operational needs.

What types of reports are available?

You can access detailed reports including booking performance, customer country data, top treatments, top therapists, and overall sales reports.

How are customer reviews managed?

You can add and manage reviews submitted by guests to maintain transparency and improve service quality.

Can I manage my own payment gateway?

Yes, partners can independently set up and manage their preferred payment gateway within the system.

Is there a therapist commission management feature?

Yes, the system provides a therapist commission feature that allows you to set commission rules and track therapist earnings.

How can users explore products on Rajaprana?

Users can browse and explore a wide range of activities, spa, and wellness products directly through the Rajaprana website.

How can users check detailed product information?

Each product page provides complete details including descriptions, pricing, availability, and important service information.

Can users add products to a cart before booking?

Yes, users can add selected products to the cart to review their bookings before proceeding to checkout.

How does the checkout process work?

The checkout page allows users to complete their booking easily by reviewing order details and entering required information.

How is payment confirmation handled?

After payment is completed, users receive a simple and clear reservation confirmation for their booking.

What is the Recently Viewed feature?

The Recently Viewed feature helps users quickly revisit products they have previously viewed.

How does the recommendation feature work?

Rajaprana provides recommended products based on popular choices and user interests to enhance the browsing experience.

What is the New Property feature?

The New Property feature allows users to easily discover newly listed properties and services available on Rajaprana.

Where can users find testimonials?

Users can view testimonials from other customers to gain confidence and insights before making a booking.

What information does Rajaprana collect?

Information We Collect

We may collect several types of information to provide and improve our services:

a. Personal Information

When you use our services, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing and payment information
  • Booking and reservation details

b. Non-Personal Information

Automatically collected data may include:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on the site
  • Referring URLs

How does Rajaprana use my information?

How We Use Your Information

We use the collected data for the following purposes:

  • To process bookings and reservations
  • To manage payments and confirmations
  • To communicate booking updates, confirmations, or support responses
  • To improve website performance and user experience
  • To personalize content and recommendations
  • To comply with legal and regulatory obligations

Does Rajaprana use cookies?

Cookies and Tracking Technologies

Rajaprana uses cookies and similar technologies to:

  • Remember user preferences
  • Analyze website traffic and performance
  • Improve website functionality

You can choose to disable cookies through your browser settings. However, some features of the website may not function properly.

Does Rajaprana share my information with third parties?

Sharing Your Information

We do not sell or rent your personal data. Your information may only be shared with:

  • Trusted partners and service providers (e.g. payment gateways, booking partners, spa or activity providers)
  • Legal authorities if required by law

All third parties are required to protect your information and use it only for the intended purpose.

How does Rajaprana protect my data?

Data Security

We implement appropriate technical and organizational security measures to protect your personal data against:

  • Unauthorized access
  • Data loss
  • Misuse or disclosure

While we strive to protect your data, no method of transmission over the internet is 100% secure.

How is my payment information handled?

Payment Information

All payment transactions are processed securely through trusted third-party payment providers. Rajaprana does not store sensitive payment details such as full credit card numbers.

Is Rajaprana responsible for third-party websites?

Third-Party Links

Our website may contain links to third-party websites or services. Rajaprana is not responsible for the privacy practices or content of external websites. We encourage users to review their privacy policies.

How long does Rajaprana keep my data?

Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill booking and service purposes
  • Comply with legal, accounting, or reporting requirements

What rights do I have regarding my personal data?

Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal data
  • Request corrections or updates
  • Request deletion of your data
  • Withdraw consent for data processing

You may contact us at any time to exercise these rights.

Does Rajaprana collect information from children?

Children's Privacy

Rajaprana does not knowingly collect personal information from children under the age of 13. If you believe that a child has provided personal data, please contact us immediately.

Will this Privacy Policy be updated?

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

How can I contact Rajaprana about privacy concerns?

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

What are Rajaprana’s Terms & Conditions?

Introduction

Welcome to Rajaprana. By accessing or using our website and services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our platform.

How can users use the Rajaprana platform?

Use of Platform

  • You must be at least 18 years old to use Rajaprana services.
  • You agree to use the platform only for lawful purposes.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You must not misuse the platform or attempt unauthorized access.

How do bookings work on Rajaprana?

Bookings & Reservations

  • All bookings are subject to availability from the service provider.
  • Booking confirmations will be sent via email or through the platform.
  • Rajaprana acts as a booking intermediary between users and service providers.
  • Service details, inclusions, and exclusions are provided by each partner.

How are payments handled on Rajaprana?

Payments

  • All prices displayed are subject to change without prior notice.
  • Payments must be completed using available payment methods on the platform (except property with pay at hotel method).
  • Rajaprana does not store full credit or debit card information.
  • Payment processing is handled by trusted third-party payment providers.

What is the cancellation and refund policy?

Cancellations & Refunds

  • Cancellation policies vary by product and partner.
  • Refund eligibility depends on the specific terms of each listing.
  • Some bookings may be non-refundable.
  • Rajaprana is not responsible for refund delays caused by partners or payment providers.

What are the responsibilities of vendors on Rajaprana?

Partner & Vendor Responsibilities

  • Vendors must provide accurate, up-to-date information.
  • All services must comply with applicable laws and regulations.
  • Vendors are responsible for service delivery and customer satisfaction.
  • Rajaprana reserves the right to suspend listings that violate platform standards.

Is Rajaprana responsible for service issues?

Limitation of Liability

Rajaprana is not liable for any direct, indirect, or incidental damages arising from:

  • Service quality or performance provided by partners
  • Delays, cancellations, or changes made by vendors
  • Technical issues beyond our control

Who owns the content on Rajaprana?

Intellectual Property

All content on Rajaprana, including logos, text, images, and software, is the property of Rajaprana or its partners. Unauthorized use, reproduction, or distribution is prohibited.

Can Rajaprana change these Terms & Conditions?

Changes to These Terms

Rajaprana reserves the right to update or modify these Terms & Conditions at any time. Any changes will be effective immediately upon posting on this page.

How can users contact Rajaprana?

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Rajaprana
Website: https://rajaprana.com
Email: info@rajaprana.com