Book Experiences in Bali
About Us
Rajaprana is a Bali-based online booking platform connecting travelers with curated spa, restaurant, wellness, and lifestyle experiences from trusted hospitality partners.
100+
Experiences
50K+
Happy Users
4.9★
Rating
Trusted by Partners
Why Choose Our Platform
Discover the benefits of our platform and why you should choose us for your travel needs.
01
Benefit 1
Curated & Verified Products
We only list experiences and properties that have been carefully selected and verified. Customers can book with confidence knowing that every product is trusted and high-quality.
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Strict partner selection process
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Transparent reviews & ratings
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Only active & valid products
02
Benefit 2
Best Price Guarantee
Our team carefully curates and negotiates prices to make sure customers get the best deals with no hidden fees. Affordable experiences, guaranteed.
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Transparent pricing
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Exclusive promotions & deals
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No hidden fees
03
Benefit 3
Secure Payment & System
We use industry-standard payment and data protection systems. Every transaction is secured to ensure safety for both customers and partners.
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Encrypted payment system
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User data protection
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24/7 customer support
04
Benefit 4
Easy Partner Onboarding
Spa, gym, boat, and other experience owners can easily register and start selling online within minutes through a simple partner onboarding process.
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Simple registration form
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User-friendly partner dashboard
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Real-time schedule & inventory management
FAQ
Frequently Asked Questions
General Questions Questions
Rajaprana is a Bali-based online booking platform connecting travelers with curated spa, restaurant, wellness, and lifestyle experiences from trusted hospitality partners.
Rajaprana was created to provide a platform for local properties to sell their services online without being burdened by high transaction commissions.
Rajaprana supports various services including spa treatments, wellness experiences, gym services, and other activity-based offerings.
Rajaprana combines modern technology, responsive customer support, and competitive pricing to create value for both users and partners.
Rajaprana strongly supports local properties, enabling them to offer more affordable prices to customers through a localized and fair approach.
Anyone can use Rajaprana to discover and purchase spa, wellness, and activity services at affordable prices.
Spa, wellness, and activity-based properties can list their services on Rajaprana by contacting our team at info@rajaprana.com.
Rajaprana is supported by a professional team consisting of administrators, developers, customer support specialists, and digital marketing experts.
Vendors related to spa, wellness, and activity services are welcome to collaborate and list their products on Rajaprana.
Rajaprana is supported by marketing and digital marketing teams that help connect properties with the right customers.
Rajaprana is supported by a dedicated developer team and customer support to ensure a smooth and reliable experience for both users and partners.
Rajaprana provides digital exposure and marketing support to help vendors reach a wider audience.
Rajaprana is an innovation developed by the Booknpay team and has evolved into a modern OTA through continuous improvements.
Rajaprana is open to accepting new partners and service listings at any time.
Rajaprana is based in Bali at Bali Synergy Hospitality Building, 3rd Floor, Istana Regency Shop L18, Denpasar, Bali, Indonesia.
Users can find available experiences through the search feature or by visiting https://rajaprana.com/search.
Rajaprana offers a professional, reliable, and user-focused platform for booking spa, wellness, and activity services.
Rajaprana helps vendors reach a wider audience while maintaining fair pricing and strong promotional support.
Bali is a global destination for wellness and lifestyle experiences, and Rajaprana is dedicated to supporting high-quality local services.
Listing Business Questions
Product listing on Rajaprana is the process of registering and presenting services professionally and attractively on the Rajaprana platform.
Services such as spa treatments, gym services, cruises, and other activity-based experiences can be listed on Rajaprana.
All vendors that provide activity, spa, wellness, or related services and meet Rajaprana’s standards are eligible to list their products.
Vendors can contact the Rajaprana team via email at info@rajaprana.com to submit an inquiry regarding their listing request.
There is no upfront setup fee for listing products. Vendors only pay a transaction-based commission, with the rate agreed upon in a mutual contract.
The Rajaprana team will provide a form for vendors to complete, after which the team can assist with setup or allow vendors to manage it independently.
Listed products are supported by professional marketing efforts to increase visibility and reach potential customers.
All listings are reviewed based on content quality, including photos, keywords, descriptions, and itineraries to ensure high-quality and competitive offerings.
Listed products will appear on the Rajaprana frontend and be publicly accessible to users.
Partners will receive dashboard access to manage their products and view performance reports related to their listings.
Listing on Rajaprana helps local properties expand their reach, grow their business, and access a broader customer base.
Rajaprana is a supportive platform designed to help vendors grow through technology, marketing support, and fair business practices.
System Features Questions
Partners can securely log in to the system to easily access and manage their property through a dedicated dashboard.
Yes, you can create and manage multiple user accounts with controlled access permissions for your team.
You can manage detailed property information including descriptions, tax settings, terms and conditions, and other essential details.
You can manage all services you offer, including pricing, availability, inventory levels, and discounts.
Yes, inventory can be managed regularly based on specific days and time slots to ensure accurate availability.
The blackout feature allows you to close inventory or disable services from being sold on specific days or hours.
You can view, manage, and monitor all reservations directly from the dashboard in real time.
Calendar management helps you forecast availability and switch views based on daily scheduling and operational needs.
You can access detailed reports including booking performance, customer country data, top treatments, top therapists, and overall sales reports.
You can add and manage reviews submitted by guests to maintain transparency and improve service quality.
Yes, partners can independently set up and manage their preferred payment gateway within the system.
Yes, the system provides a therapist commission feature that allows you to set commission rules and track therapist earnings.
User Website Usage Questions
Users can browse and explore a wide range of experiences, spa, and wellness products directly through the Rajaprana website.
Each product page provides complete details including descriptions, pricing, availability, and important service information.
Yes, users can add selected products to the cart to review their bookings before proceeding to checkout.
The checkout page allows users to complete their booking easily by reviewing order details and entering required information.
After payment is completed, users receive a simple and clear reservation confirmation for their booking.
The Recently Viewed feature helps users quickly revisit products they have previously viewed.
Rajaprana provides recommended products based on popular choices and user interests to enhance the browsing experience.
The New Property feature allows users to easily discover newly listed properties and services available on Rajaprana.
Users can view testimonials from other customers to gain confidence and insights before making a booking.
Privacy & Policy Questions
Rajaprana collects personal, account, technical, and merchant information to provide and improve our services.
We use your information to process bookings, provide customer support, improve our services, prevent fraud, and comply with legal obligations.
We do not sell personal information to third parties. Information is only shared with service providers, payment providers, legal authorities, or in the event of a business transfer.
We retain personal information only as long as necessary to provide our services, fulfill obligations, resolve disputes, and comply with legal requirements.
Yes, we use cookies and similar technologies to improve functionality, remember preferences, analyze performance, and support marketing activities.
We implement reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, loss, misuse, alteration, and disclosure.
Depending on your jurisdiction, you may have the right to access, correct, delete, restrict, or object to the use of your personal data, and to withdraw consent.
Yes, Rajaprana is committed to handling personal information in accordance with applicable privacy laws, including the GDPR where applicable.
No, we are not responsible for the privacy practices of third-party websites linked from our site. We encourage users to review their respective privacy policies.
No, Rajaprana services are not directed toward children under the age of 13. We do not knowingly collect personal information from children without appropriate parental consent.
Yes, we may update this Privacy Policy periodically. Continued use of our services after changes become effective constitutes acceptance of the updated policy.
You can reach us by email at info@rajaprana.com or by phone at +62 813-5365-6009.
Terms & Conditions Questions
Rajaprana is an online reservation platform owned by PT Kirana Bali Wisata that connects customers with merchants offering spa, wellness, dining, activities, cruises, and other travel-related services.
You must be at least 18 years old or have legal authority to enter into agreements. You must provide accurate information and use the platform only for lawful purposes.
All bookings are subject to service availability, merchant confirmation, and successful payment where required. Rajaprana reserves the right to cancel bookings in cases of pricing errors, fraud, or merchant unavailability.
Prices are generally provided by merchants and may include taxes, service charges, and fees. Pricing may be modified at any time before a booking is confirmed.
Rajaprana supports Pay at Property and online payments through providers such as DOKU and REDDOT Payment. Rajaprana does not store complete credit card information.
Cancellation and refund policies vary by merchant and booking type. Refund eligibility depends on merchant policy, booking conditions, timing, and payment method. Transaction fees may be non-refundable.
Merchants are solely responsible for the accuracy of their listings, pricing, service delivery, and operational compliance. Rajaprana does not guarantee the quality or suitability of merchant services.
Users must not submit false information, engage in fraudulent bookings, attempt unauthorized access to the platform, interfere with website operations, or violate applicable laws.
Yes, Rajaprana may modify functionality, add or remove features, suspend services temporarily, or perform maintenance. Uninterrupted access to the Platform is not guaranteed.
All content on Rajaprana.com including logos, branding, design, text, images, software, and databases are owned by or licensed to PT Kirana Bali Wisata and may not be used without prior written permission.
To the maximum extent permitted by law, Rajaprana is not liable for indirect damages, consequential losses, loss of profits, personal injury, or merchant service failures. Rajaprana's role is limited to facilitating reservations and payment processing.
Rajaprana is not liable for failure or delay resulting from circumstances beyond reasonable control, such as natural disasters, pandemics, government restrictions, internet outages, or civil unrest.
Your use of the Platform is governed by our Privacy Policy. By using Rajaprana, you consent to the collection and processing of information as described in the Privacy Policy.
These Terms & Conditions are governed by the laws of the Republic of Indonesia. Any disputes shall first be resolved through good-faith negotiation, and if unresolved, through the courts of Indonesia.
You can reach us by email at info@rajaprana.com or by phone at +62 813-5365-6009.
Refund & Cancellation Policy Questions
Refund eligibility depends on the merchant's cancellation policy, payment method used, timing of the cancellation request, and applicable banking procedures.
For Pay at Property bookings, Rajaprana does not collect or process the payment. Any refund, cancellation, or dispute must be handled directly between you and the Property or Merchant.
If a merchant processes payment through their own gateway, refund requests must be submitted directly to the Merchant. Rajaprana does not control the refund process in such cases.
For bookings paid through Rajaprana-managed payment gateways such as DOKU or REDDOT Payment, refunds are processed in accordance with the applicable cancellation policy, merchant approval, and payment provider regulations.
A refund may be approved if the booking qualifies under the applicable cancellation policy, the merchant confirms the refund where necessary, and the transaction is verified by Rajaprana and/or the payment provider.
Once approved, refunds are initiated through the original payment channel. Processing times typically range from 7 to 30 business days, depending on the payment provider, bank, or financial institution involved.
Where permitted by law and disclosed during booking, administrative fees, processing fees, bank charges, payment gateway fees, and currency conversion fees may be non-refundable.
If you fail to attend or use the booked service without prior cancellation (No-Show), the booking may be treated as non-refundable according to the applicable merchant policy.
Refunds related to circumstances beyond reasonable control such as natural disasters, pandemics, government restrictions, or civil unrest will be handled in accordance with the merchant's policy and applicable regulations.
Customers are encouraged to contact Rajaprana and/or the relevant Merchant before initiating a chargeback or payment dispute through their bank or payment provider.
For refund inquiries on bookings processed through Rajaprana-managed payment systems, you can reach us by email at info@rajaprana.com or by phone at +62 813-5365-6009.